Frequently asked questions
How can we help you?
My account
Minimum legal age to create an account
The creation of an account on our website Monjoint.ch is exclusively reserved for people who are at least 18 years old.
Why create an account?
Create your free account to benefit from our exclusive services
Manage your personal information
Manage your order history and details
Manage your coupons
Give your opinion on the products
How to create your account?
Creating an account is quick and easy.
To do this, simply click on "Customer Account" at the top right of the page, then on "Create an account". You will then have to fill in your name, your e-mail, and a password.
Afterwards, you will receive an activation e-mail. You must then click on the confirmation link in this e-mail. Your account will be directly activated and you will have access to your space on Monjoint.ch and to the associated services
Can't activate your account?
If you did not receive the activation email and clicked on the confirmation link, then your account could not be activated. Make sure that this email is not in your junk mail folder. If it is not, please notify us by e-mail so that we can resend the activation e-mail to you.
Forgot your password?
Click on "Sign in" at the top right, then on the "Forgot your password?" link.
You will then receive an e-mail allowing you to modify it.
Would you like to change your password?
Log in to your account with your usual login and password, then click on "My details" then on "My password". You will then be asked to change your password.
How to delete your account?
All you have to do is send us an e-mail request. We would appreciate it if you could specify the reasons why you wish to delete your account in order to help us improve our services.
My orders
How do I place an order?
Simply add as many items as you wish to your cart while browsing our store. Once you wish to place the order, go to the shopping cart and click on "Checkout". Follow the instructions by providing us with the shipping information and select the payment method for the goods - we will ship your package within 1-3 business days.
How can I check my previous orders?
To view your previous orders, log in to My Joint® with your email address and password.
Select the "Customer Account" icon.
How to give your opinion on a product?
You must be registered, have entered your username and be logged in to your account to submit a review. Once on the product page, go to the bottom of the page in the "Reviews" tab and click on the "Give your opinion" button.
Vouchers
How can I use my points?
Simply enter your coupon code at checkout in the "Gift Card or Promo Code" box.
The total amount of your order will then be immediately reduced by the value of your voucher.
Where can I find my voucher code?
You will find a small icon with a gift at the bottom left. Click on the icon and you will find the code. However it is necessary to be connected to your customer account.
Shipping
How long does the shipping time last?
In general, packages are delivered free of charge in Switzerland and Liechtenstein within 1-3 days after receipt of payment (only for private customers).
What are the shipping costs?
Free delivery from 30 CHF in Switzerland and Liechtenstein
Shipping costs :
From 0.00 CHF = 6 CHF
From 30 CHF = Free
Delivery
Which delivery companies do you work with?
All products are shipped by Swiss Post.
Didn't find an answer to your question?
Do not hesitate to contact us using the form below or with the contact information in the footer.